W. Edwards Deming is called the father of the new industrial age. Born in the USA, he studied mathematics and worked for the US Department of Agriculture. While he was working with the US Government, he developed the statistical process control techniques, which he applied to clerical operations.
Deming’s Views on Quality Management
- Create constancy of purpose for improving products and services.
- Adopt the new philosophy.
- Cease dependence on inspection to achieve quality.
- End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
- Improve constantly and forever every process for planning, production, and service.
- Institute training on the job.
- Adopt and institute leadership.
- Drive out fear.
- Break down barriers between staff areas.
- Eliminate slogans, exhortations, and targets for the workforce.
- Eliminate numerical quotas for the workforce and numerical goals for management.
- Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
- Institute a vigorous program of education and self-improvement for everyone.
- Put everybody in the company to work accomplishing the transformation.
Deming’s Quality Management Techniques
- Constant Purpose
- New Philosophy
- Give up quality by inspection
- Seek continuous improvement
- Train everyone
- Avoid the constant search for lowest-cost suppliers
- Provide real leadership
- Drive fear out of the workplace
- Promote teamwork
- Avoid the slogan and targets
- Get rid of numerical quotas
- Remove barriers that stifle pride in workmanship
- Education and self-improvement are key
- The transformation is everyone’s job
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